Thursday, August 11, 2011

A Thorn (continued) - This Week's Shame on You List

Jeep Liberty Urban Terrain (not Jogging) stroller by Kolorcraft

I bought this stroller after looking at hundreds of reviews for jogging strollers (and because I couldn't bring myself to invest $500 in a Bob jogger my son will soon outgrow).  My son loves the steering wheel and it looked like a quality product with great reviews for a "jogging stroller".

Well low and behold, the first time I took it out, it started shaking like an anorexic on a caffeine trip.  The thing shook and vibrated so much it was completely useless if I was doing anything more than a power walk.

So I had my husband take a look at the system, pump up the tires, and tighten everything up with no luck.  I decided to call Kolorcraft and ask for advice on how to fix the shake.  Here's how the conversation went:

Her: "What seems to be the problem?"
Me: "The stroller shakes when I use it."
Her: "Well are you jogging with this stroller?" 
Me: "Of course."
Her: "Well, it's not a jogging stroller." (insert tone that makes me seem like a complete loon for asking)
Me: "What do you mean its not a jogging stroller?  Aren't all three-wheelers jogging strollers?"
Her: "No."
Me: "Then what would I use this for?"
Her: "Walking."
Me: "Your kidding."
Her: "No, this is not a jogging stroller.  We suggest you use a jogging stroller."
Me: "Um, thanks for the tip."
Her: "Is there anything else I can help you with?"
Me: "Uh, no."
Her: "Thanks for contacting Kolocraft."
Me: Click.

So just so you know I'm not crazy, I googled "Jeep Stroller" and most all the stores DID reference it as a "jogging stroller." Amazon even files it under the section called "Jogging Strollers." So, while they probably did not intend on misleading the consumer, as far as I'm concerned, a three-wheeled "cross country" stroller with a pivoting front wheel means jogger to me.  I feel like a wasted my money on a fancy stroller that I can't use.  But the topper was being made to feel like an idiot for not knowing it wasn't a jogger.  Like that's the first time Kolocraft has heard that?

PS - Kolocraft lists this stroller under "Lightweight Strollers."  Let me save you a call to their customer service department and say it is in fact NOT lightweight; which of course they would respond by saying, "Why would you think it's lightweight?" and "We suggest you buy a lightweight stroller."

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